Terms and Conditions

 

Last updated: May 2026

These Terms & Conditions govern the use of the online store available at www.theamdra.com and all purchases made through the website.

By using the Online Store and placing an Order, the Customer agrees to these Terms & Conditions.

§1 GENERAL INFORMATION

  1. The online store available at www.theamdra.com (the “Online Store”) is operated by Samanta Bilewska conducting business under the name THE AMDRA Samanta Bilewska, with its registered business address at ul. Mokotowska 45/17, 00-551 Warsaw, Poland.

Tax ID (NIP): PL7010813889
REGON: 369813993
Email: hello@theamdra.com

  1. These Terms & Conditions apply to both Consumers and Business Customers unless a specific provision states otherwise.
  2. Personal data is processed in accordance with applicable GDPR regulations and the Privacy Policy available on the Online Store website.
  3. Customers are required to provide accurate and complete information when placing Orders.

§2 DEFINITIONS

For the purposes of these Terms & Conditions:

  • “Customer” means any individual or entity placing an Order through the Online Store.
  • “Consumer” means a natural person acting for purposes outside their trade, business, or profession.
  • “Business Customer” means a Customer acting within their trade, business, or profession.
  • “Seller” means THE AMDRA Samanta Bilewska.
  • “Product” means any item offered for sale through the Online Store.
  • “Order” means a purchase request submitted by the Customer through the Online Store.
  • “Sales Agreement” means the agreement concluded between the Customer and the Seller upon Order confirmation.
  • “Working Days” mean Monday through Friday excluding public holidays in Poland.

§3 ONLINE STORE SERVICES

  1. The Online Store provides the following electronic services:
  • Customer Account
  • Shopping Cart and Order Form
  • Newsletter
  1. Creating a Customer Account is free of charge.
  2. Customers may delete their Account at any time by contacting: hello@theamdra.com.
  3. Newsletter subscriptions may be cancelled at any time using the unsubscribe link or by contacting the Seller.
  4. The Customer agrees to use the Online Store in accordance with applicable laws and good commercial practices.
  5. The Seller may temporarily suspend access to the Online Store due to maintenance, technical updates, or security reasons.

§4 PLACING ORDERS

  1. Orders may be placed 24 hours a day through the Online Store.
  2. To place an Order, the Customer must:
  • select Products,
  • add Products to the cart,
  • complete the checkout form,
  • select a delivery and payment method,
  • confirm the Order.
  1. The Sales Agreement is concluded once the Customer receives an Order confirmation email from the Seller.
  2. The Seller reserves the right to refuse or cancel an Order in cases including but not limited to:
  • suspected fraud,
  • unauthorized transactions,
  • incorrect pricing caused by technical or human error,
  • unavailable Products,
  • incomplete Customer information.
  1. If an Order is cancelled after payment has been made, the Customer will receive a full refund.
  2. In accordance with EU Omnibus regulations, any announced discount price shall include information regarding the lowest Product price applied within the 30 days prior to the discount.

§5 PRICES AND PAYMENTS

  1. All prices displayed on the Online Store are shown in EUR and include applicable taxes unless stated otherwise.
  2. Available payment methods may include:
  • Stripe / Apple Pay
  • PayPal
  • Klarna
  • Przelewy24 / PayPo
  • other payment methods displayed at checkout.
  1. Payment providers process transactions independently according to their own terms and conditions.
  2. The Seller reserves the right to limit available payment methods for specific Orders, countries, or Customers.
  3. Payment must be completed within 2 calendar days from Order confirmation unless otherwise agreed.

§6 DELIVERY

  1. Delivery costs and estimated delivery times are displayed during checkout and in the Shipping Policy.
  2. The Seller ships Products domestically and internationally to selected countries.
  3. Estimated delivery times:
  • up to 14 Working Days within Europe,
  • up to 21 Working Days outside Europe,

unless otherwise stated on the Product page.

  1. Delivery times are estimates only and may be affected by customs procedures, carrier delays, force majeure events, or peak seasonal periods.
  2. The Customer is responsible for providing a complete and accurate delivery address.
  3. The Seller shall not be liable for failed deliveries, delays, or additional costs resulting from incorrect or incomplete shipping information provided by the Customer.
  4. Risk of accidental loss or damage passes to the Consumer upon physical receipt of the parcel by the Consumer or a third party designated by the Consumer, other than the carrier.
  5. The Seller shall not be liable for loss, theft, or damage occurring after successful delivery to the address provided by the Customer where the carrier confirms delivery and provides proof of delivery.
  6. Nothing in these Terms limits mandatory Consumer rights under applicable law.
  7. Customers are encouraged to inspect parcels upon delivery and report visible transport damage directly to the carrier where possible.
  8. Failure to prepare a carrier damage report does not affect the Customer’s statutory rights.
  9. Due to individual screen settings, lighting conditions, and monitor calibration, Product colors and appearance may differ slightly from website photographs.
  10. Such minor visual differences shall not constitute grounds for complaint.

§7 MADE-TO-ORDER AND PREORDER ITEMS

  1. Certain Products may be offered as made-to-order or preorder items.
  2. Estimated production and delivery times for such Products are indicated on the Product page.
  3. Production timelines are estimates and may vary due to manufacturing, sourcing, or logistics circumstances.
  4. Minor delays in preorder or made-to-order fulfillment shall not constitute grounds for cancellation where the Customer has been informed about the estimated timeline.

§8 PRODUCT COMPLAINTS AND CONSUMER RIGHTS

  1. The Seller is obliged to deliver Products that conform to the Sales Agreement.
  2. Consumers are entitled to statutory rights relating to lack of conformity under applicable Polish and European Union consumer laws.
  3. In the event of non-conformity, the Consumer may request:
  • repair,
  • replacement,
  • price reduction,
  • withdrawal from the Sales Agreement,

subject to applicable legal conditions.

  1. Complaints may be submitted via email to hello@theamdra.com.
  2. The complaint should include:
  • Order number,
  • description of the issue,
  • photographs where applicable,
  • requested resolution.
  1. The Seller shall respond to complaints within 14 calendar days.
  2. The Seller shall not be liable for defects resulting from:
  • improper use,
  • accidental damage,
  • normal wear and tear,
  • improper storage,
  • characteristics inherent to the materials used,

provided such characteristics are consistent with the Product description.

  1. Where return of the Product is necessary for complaint assessment, the Seller will provide return instructions.

§9 RIGHT OF WITHDRAWAL AND RETURNS

  1. Consumers have the right to withdraw from a distance Sales Agreement within 14 calendar days without providing a reason.
  2. To exercise the right of withdrawal, the Customer should contact: hello@theamdra.com.
  3. The withdrawal period expires 14 calendar days after the Customer receives the Product.
  4. Returned Products should be sent back within 14 calendar days from submitting the withdrawal request.
  5. Return shipping costs are the responsibility of the Customer unless otherwise required by law.
  6. Refunds will be processed within 14 calendar days from receiving the returned Product or proof of return.
  7. Refunds will be issued using the original payment method unless otherwise agreed.
  8. Returns sent with cash-on-delivery charges will not be accepted.
  9. The Customer is liable only for any diminished value of the Product resulting from handling the Product beyond what is necessary to establish its nature, characteristics, and functioning.
  10. Products should be returned in their original condition, including packaging, tags, accessories, and dust bags where reasonably possible.
  11. Removal of tags or signs of excessive use beyond standard fitting and inspection may result in a proportional reduction of the refund amount.
  12. For returns shipped from outside the European Union, the Customer remains responsible for the parcel until it is received by the Seller.
  13. Any customs duties or import fees related to the return shipment are the responsibility of the Customer.
  14. The right of withdrawal does not apply to:
  • custom-made Products,
  • personalized Products,
  • sealed Products unsuitable for return after opening for hygiene reasons,
  • digital content delivered electronically where performance has begun with Consumer consent,
  • other exceptions permitted under applicable law.

§10 FRAUD PREVENTION

  1. The Seller reserves the right to verify Orders for fraud prevention and security purposes.
  2. The Seller may request additional verification for Orders considered high-risk, including billing and shipping address verification.
  3. Orders suspected of fraudulent activity, unauthorized payment use, resale abuse, or chargeback abuse may be cancelled.
  4. The Seller reserves the right to refuse future Orders from Customers previously involved in fraudulent or abusive activity.

§11 BUSINESS CUSTOMERS

  1. The provisions of this section apply exclusively to Business Customers.
  2. Risk related to Products passes to the Business Customer upon handover of the parcel to the carrier.
  3. To the maximum extent permitted by law, the Seller excludes liability toward Business Customers for lost profits and indirect damages.
  4. The Seller’s total liability toward a Business Customer shall not exceed the total amount paid for the relevant Order.
  5. Disputes with Business Customers shall be resolved by the competent court in Warsaw, Poland.

§12 INTELLECTUAL PROPERTY

  1. All content available on the Online Store, including photographs, branding, designs, graphics, Product names, and written materials, is protected by intellectual property rights.
  2. Any copying, reproduction, distribution, or commercial use without prior written consent of the Seller is prohibited.

§13 FINAL PROVISIONS

  1. These Terms & Conditions are governed by Polish law and applicable European Union regulations.
  2. Nothing in these Terms limits mandatory Consumer rights under applicable law.
  3. The Seller reserves the right to amend these Terms & Conditions for important legal, technical, or operational reasons.
  4. Amendments shall not affect Orders placed prior to the effective date of the changes.
  5. Updated versions of the Terms & Conditions will be published on the Online Store website.
  6. If any provision of these Terms & Conditions is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  7. For questions regarding these Terms & Conditions, Customers may contact: hello@theamdra.com.